SAFETY
The Floating Island is a registered Maritime New Zealand MOSS certified business.
We undergo regular surveys on our vessel, evaluating all safety features and its seaworthiness.
Our skipper is licensed under Maritime New Zealand with a Skipper Restricted Licence to operate our vessel. Our vessel is equipped with all the safety equipment needed to safely operate.
We want your safety and comfort to be our main objective.
Any feedback for improvements is welcome:
hello@tfiadventures.co.nz or +64 (0)27 20 97 232
We look forward to getting you on the sea, lake or island with TFI ADVENTURES and to bringing you back safely.
TERMS & CONDITIONS
By reading the Terms and Conditions set out below, you agree to be bound by them. When making a booking, the customer is deemed to have read and accepted the Terms, Conditions, and Policies therein.
TFI Adventures and its staff are not liable for any personal injury, personal loss or third party liability arising from any passenger or other party breaching our Terms and Conditions, Policies or other directives given by the Skipper/staff.
Please listen to the Skipper’s instructions, as your safety is our utmost priority.
Damage or loss to any equipment or items belonging to TFI Adventures as a result of careless use, or failing to heed instructions by any passenger, may result in the passenger being charged for replacement cost.
It is your personal responsibility to inform the skipper of any pre-existing medical conditions or if you are prone to get seasick. While we have a full first aid kit on board, we don’t carry any seasickness medication. In the event of illness, seasickness or similar conditions, passengers shall still liable for the fare, and rod and bait hire can be discretionary.
Passengers are required to inform the skipper of any food allergies in advance of the trip. TFI Adventures shall not be held responsible for any adverse effects or consequences resulting from undisclosed food allergies.
Payments
Payment have to be made in full in advance (24h) of your trip day. You can pay via Stripe (by card) or banktransfer. We have EFTPOS facilities on board as an aditional option if agreed by the skipper. Payments can be made by card, cash or internet banking. Banktransfer must be paid & confirmed before departure, when the skipper confirms the charter will go ahead.
ANZ bank account: Charles Peters 06-0429-0325174-00. For all payments please use the date of the trip and the name of the group as the reference.
Rods and bait hire is available if arranged in advance of your trip, and can be paid at end of the tour, as these charges may vary depending on your usage.
Cancellations
Clients may cancel their trip with one week or more notice of the departure for a full refund. Any customer who fails to comply with this cancellation policy will not be entitled for a refund.
Weather
All trips are weather dependent. A weather decision is made by the skipper 48 hours before the trip departure. If the charter is cancelled and can’t be rescheduled, the full price will be refunded.
Any trip may be cancelled at any time, at the discretion of the skipper, for the safety and comfort of all passengers.
These may be caused by, but are not limited to;
- unsuitable/unpredictable weather conditions
- mechanical issues
- personnel/business issues
Cancellation following departure
If the skipper cuts a trip short for whatever reason (most likely weather/safety) we may refund a portion of the day based on the time elapsed during an 8-hour period counted from 0700 hours to 1500 hours wharf to wharf. A normal day will include time loading and offloading, fishing for live bait, and travelling time to and from the fishing grounds.
Vouchers
Gift vouchers are strictly non-refundable. Gift vouchers are valid until redeemed. Vouchers state a 12 month expiry, but TFI Adventures agrees to honour any voucher past the 12 month period on TFI Adventures until such date it is redeemed.
If a voucher is used to book a trip and that trip is cancelled, the voucher may be used to re-book another trip at a later date.
International payment
International bank fees are variable and incurred by you and by us. The fees at both ends are variable and can be as much as $25 NZD. We add exactly what we are charged by our bank to your invoice.
Jigs
Jigs will be charged for if lost at a current cost of $40.00 each. You are welcome to bring any of your own gear if you choose.
Damage to or loss of our gear
The customer is liable to pay costs, as determined by TFI Adventures, for any accidental or deliberate damage, or loss, caused by you, to our gear.
Avoiding Damage to Rods and Reels
Some common causes are noted below.
“High Sticking” This is when you lift the rod above an angle of approximately 90° and you have a fighting fish on the other end. The rod can easily snap.
“Rod Holder Placement” The rod should not be placed in a rod holder whilst you are fishing. It’s equivalent to “high sticking” if a fish takes the bait.
“Touching the Edge” This can happen when you are bringing in a large fish and the rod touches the side of the boat. It’s similar to breaking a stick across your leg. The rod will respond to the pressure point in the same way and often snaps.
“Rod & Reel Loss” Luckily it isn’t a common occurrence. However, if a fish manages to pull the rod and reel overboard, and you are the person using it at the time, you are liable for the replacement cost.
“Unattended Rod & Reel” Rod’s and reels left lying around the boat without proper attention are liable to loss or damage.
Alcohol
Alcohol is permitted but intoxication will result in the charter being cancelled early with no refunds. We tempt to stay at 2 standard drinks per person. No drug use is permitted.
Food & Drinks
Although trips are not catered, food and drink can be arranged at the time of booking. If you have not arranged this you should bring your own food and drinks.
Safety
We take the safety of our customers very seriously and we have an excellent safety record. Our experienced skipper will give a safety briefing at the wharf prior to departure.
Our primary concern is for your safety and you must comply with any instructions from the skipper immediately and without argument. This includes the donning of life jackets when conditions warrant, or for any other reason the skipper determines necessary.
Age requirements
There is no set set age limit for children however if you are unsure whether some of your friends, family or children can cope with boating and sea conditions, then feel free to give us a call to discuss.
Sea Sickness
If you think that motion sickness could be an issue we recommend you take a sea-sickness tablet prior to the trip as a precaution. NO refunds are given if customers get sea sick or require us to take them back to the wharf.
Health conditions
Please notify us of any serious health conditions. Fishing of this type is physically demanding. Consult your healthcare professional for advice before making a booking if you have any concerns.
Sustainability
We support sustainable fishing practices. Fishing is our life and we want future generations to be able to enjoy it as much as we do. We encourage all our customers to release what they catch, especially the large breeding stock. Should you wish to keep a kingfish we have a limit of ONE KINGFISH PER PERSON/DAY. Ultimately we want to make sure you get a photo of a big kingfish in your arms.
For other species of fish such as snapper please call us to discuss limits. Generally speaking it is 7 snapper/person /day but we do encourage putting the large breeding stock back unharmed.
Photography & Video
We may take photos and/or videos of you fishing. These are the property of TFI Adventures and we can use them on any medium to promote our business such as on our website or on social media. You will need to contact us in writing prior to the trip if you do not want pictures of yourself used on any medium.
We take an enormous amount of photos/videos on a daily basis. We cannot guarantee that your photos will be made available on a social media site such as Facebook or retained in our systems following your trip.
You are welcome to take as many photos/videos as you like for your own collection.
Privacy Policy
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. All information collected from you, by us, will remain private and confidential to TFI Adventures.
We can use your personal information to allow us to provide our charter service, send out newsletters and to improve the services we offer. We may occasionally carry out market research and send you details of exclusive TFI Adventures offers we think may be of interest to you.
We do not store any of your credit card details. When you book with us via our website we are not party to the full details. Should you provide your credit card numbers to us by phone they will be immediately entered into our secure online system, managed by Payment Express, and are only accessible for payment or refund of your invoice.
We may provide information about you to our employees or contractors in order to provide our charter services to you. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to by law. Should you breach our Terms and Conditions or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with New Zealand law.
Limitation of Liability
Notwithstanding anything else expressed or implied in these Terms and Conditions and except where a statute requires otherwise, TFI Adevntures and its contractors shall not be liable whether in contract, tort or otherwise for:
- (a) the death of, or any injury to, a person or persons;
- (b) damage to property;
- (c) any direct, indirect, consequential, financial or economic loss, or damage to property, arising out of any act or omission of TFI Adventures or its contractors.
TFI Adventures
www.tfiadventures.co.nz
email: hello@tfiadventures.co.nz
- Phone in New Zealand: +64 (0)27 20 97 232
- Phone from Overseas: +64 (0)27 20 97 232 or WHATSAPP us!
Terms and Conditions may be updated at the discretion of TFI Adventures at any time.